App keeps crashing

Not only that the app keeps crashing, it continued to crash after restoring the device to new, no other date, just the app redownloaded, it still crashed. I emailed the developer the device into as well as diagnostics and what I have done on my own to trouble shoot the issue and he clearly did not even bother to read my email, he replied to me asking for exactly what I have sent out to him.

AppleStar9911 about Coupon Keeper 2